Return / Cancellation / Terms and Conditions Policy
Returns / Cancellation Policy & Terms and Conditions
PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE
All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use our website. Our terms and conditions may come across as a little strict, but we sell liquidation bedding up to 88% off retail which does not allow us to offer extended return policies like many companies that charge full prices. If we made a mistake on an order, we will be more than happy to work with you as the buyer, but please remember, you only have 14 days on "Clearance" items from the "Date of Receipt". This should give you ample time to check your bedding to make sure that everything is fine with your order. After 14 days, our hands are tied because this policy is firm and management abides by it. This policy also helps us prevent any problems with buyers Using and Laundering the bedding while "Price Shopping" for lower markdowns on the bedding elsewhere. Traditional retail locations generally will charge full price for the bedding the majority of the year with sales in between which is why they can afford to offer extended returns policies. We offer such great discounts on pricing, and we have employees that inspect each and every piece of bedding before it is listed, which requires us to only allow 14 days for returns upon receipt for "Non-Clearance" bedding.
We attempt to process your orders as promptly as possible.
We will Not be able to guarantee the Cancel of orders once checkout has been completed, but if we are contacted immediately, we will make every effort to take care of this for our customers if possible.
Please Make every effort to be aware of exactly what you are purchasing as well as the conditions of said items. If you made an honest mistake at checkout, it is best to email us immediately to see if we can catch your order before it has been pulled for processing.
You will still have the option to return your purchase within 14 days of receipt as long as your item was not marked as CLEARANCE which means all sales are final. If you do want to try and alter or adjust an order, you must email or contact us as soon as possible so we can try to help before the order has been pulled or filled.
customer service emails: Sales@SwankyOutlet.com OR buyers may also use the "Green" contact us button for faster service. All cancellation and change order requests must be in writing.
Please Note that we cannot take any cancellation requests over the phone.
PLEASE READ ALL DESCRIPTIONS
especially on clearance items to make sure you fully understand what you are purchasing and what all is included in that purchase.
Please be aware we sell end of season or older season bedding, so if you purchase a sheet from a previous season and the color is not identical to your current bedding, we will not be held responsible because the department stores change their colors each season as well as different dye lots can also effect the colors. If you have a question about the color of an item or need better pictures, please contact us prior to purchasing the product.
Most of our bedding is "Final Sale", but in the event that we do make a mistake, we will of course try and make a correction for the buyer as long as the bedding has not been altered in any way once the buyer received it. If the item has been altered, laundered, or used by the buyer, then it will not be allowed to be returned back to us for exchange or refund.
We cannot control pricing and descriptions by advertisers and affiliates such as google, bing, yahoo, amazon, and other affiliate partners. You must read exactly what you are purchasing as we are not directly affiliated with these websites so please read all descriptions carefully.
NOTE: If you purchase multiple items and one or more of the items is unavailable, we will fulfill the items that are in inventory and refund the difference for the items currently out of stock. In the event that we make a mistake which does happen, we will be happy to help resolve the situation and replace the item at no charge once the item is returned to us and inspected.
In the event that part of your order is unavailable, we will ship the remaining portion. Your entire order WILL NOT be cancelled. You will only be charged for the items that are actually in stock and those will be shipped accordingly. If we made a mistake then there will be no cancellation fee.
We will accept returns within 14 days of original purchase with the exclusion of clearance items. After 14 days, the buyer agrees to forfeit the opportunity to return any said item without prior consent from Swanky Outlet and/or it's employees.
All photos are stock photos and the item being sold does not mean the entire set is included in the purchase. The buyer must read each description to find out the particular item being sold and its current condition. We will not be held liable for purchases where the buyer thought they were receiving the entire set in a picture, prices based on advertising websites, or descriptions based on another websites link to Swanky Outlet. Swanky Outlet DOES NOT make any guarantee about sewing flaws, tape residue, manufacturer flaws, defects, or stains on products, as we mark the prices down tremendously to offset for the defects or flaws within the bedding. At times we may state the item should sew easily or wash well which is the opinion of the person inspecting said items, but we in NO WAY guarantee that any and/or all sewing defects, stains, spots, or flaws will be guaranteed to be the way that you intend nor do we guarantee stains to come out. Please DO NOT try to hold us liable for this because You, as the buyer, choose to purchase our bedding on an "AS IS" Basis when it comes to "Clearance" and/or "Final Sale" items bedding. If you have a question about the condition of any of the products, please contact us directly so we can assist you.
If there is a problem, issue, or error with your purchase, you must contact us within 14 days of the items arrival in order for us to be obligated to allow a return or refund with the exception of the Leblanc Linen and Down Wash. If there is a problem with your linen wash, we must be notified within 3 days of receipt since it comes directly from the manufacturer.
All items must be in the exact condition they were in when shipped out to you. If the item was shipped with the package, please make sure it arrives back with the package and not worn or torn. Before an item can be returned, you must contact us via email or by messaging us at the top of the page to receive an RMA number to process your return. We are unable to process your return without an RMA number so please make sure you contact us in advance before you send back any items.
Once You Have an RMA Number You can Send Back to Our Return address:
Swanky Outlet Bedding P.O. Box 8638 Columbus, MS 39705
You must contact us via the contact us form at the bottom right of the page or via email to get your RMA number.
We are not responsible for any purchases based on item descriptions. Each item will have a description below it which tells the condition of that particular item. We do not sell 1st quality or gift quality items on our website. We deal in overstocks, returns, and floor model shelf pulls. By purchasing from our website, the buyer agrees that they have read all terms and conditions and will not hold us liable for their failure to read any descriptions based on individual items. We do not have a wedding or gift registry for this reason. Our bedding is closeout merchandise and not brand new gift quality. We will not be responsible for grammatical errors in our listing and have the right to refuse and revoke a sale at anytime to a buyer. In the event that an item is out of inventory or not available, we will notify the buyer in writing via email for which the buyer has 48 hours before the sale will be automatically cancelled and the money refunded to buyer.
CHARGEBACKS--If there is a problem with your order, please contact us prior to filing a chargeback. If your package shows delivered, yet you cannot seem to locate it. You must contact paypal or your credit card as we cannot pursue the information once the delivery confirmation has been confirmed.
When you visit our site swankyoutlet.com or send emails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You adhere that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing and you as the customer will not provide any information sent electronically to you anywhere publicly as such information is deemed private.
Mississippi Residents are required by law to pay 7% state sales tax which will be added to your purchase.
You agree to indemnify, defend, and hold harmless Last Season, LLC. dba SwankyOutlet.com, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account. You are agreeing to any and all of these terms once an order has been placed with our website. Any Chargebacks placed with your credit card will be the sole responsibility of the credit card owner, and Last Season, LLC. dba SwankyOutlet.com will not be held liable nor responsible for those chargebacks or fees associated with them unless properly notified by our merchant provider.
You agree that any dispute involving our site, or resulting from use of our site or our products, will be governed by the laws of the State of Mississippi without regard to its conflict of law provisions. You agree to personal jurisdiction by and venue in the state and federal courts of the State of Mississippi.
By completing checkout on SwankyOutlet.com, you as the buyer manually agrees to abide by all our terms and conditions set forth on this page.
Have a question about an order or need to contact us: please send all inquiries with your order number to: firstname.lastname@example.org