Return / Cancellation Policy
Returns / Cancellation Policy & Terms and Conditions
PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use our website.
We attempt to process your orders as promptly as possible. A $10 or 10% cancellation fee, which ever is of lesser value will be incurred on all canceled orders as long as they have not left our warehouse. Once we have received the order in our system it is subject to the cancellation fee if buyer contacts us after that point to cancel the purchase. If the item has already left our warehouse then it will be subject to the restocking fee for the purchase to be returned. Thank you. The cancellation fee is non-negotiable and will be enforced on every order cancellation. Please be aware we sell end of season or older season bedding, so if you purchase a sheet from a previous season and the color is not identical to your current bedding, we are not responsible because the department stores change their colors each season as well as different dye lots can also effect the colors. If you buy a clearance item then all sales are final no matter what with no exceptions. If management overrides the clearance rule for any reason, the item will automatically be subject to the 25% restocking fee which is non negotiable.
NOTE: If you purchase multiple items and one or more of the items is unavailable, we will fulfill the items that are in inventory and refund the difference for the items currently out of stock.
PLEASE READ THIS STATEMENT! WE TAG ALL OUR CLEARANCE AND REPACKAGED PRODUCTS WITH A TAG GUN THAT HAS OUR NAME ON IT! ONCE THAT TAG HAS BEEN REMOVED WE CANNOT ACCEPT IT AS A RETURN SO DO NOT REMOVE THAT TAG IF YOU PLAN ON RETURNING THE ITEM OR IT WILL BE REFUSED BY OUR RETURNS DEPARTMENT!
We will accept returns within 14 days of original purchase with the exclusion of clearance items. NOTE: ALL CLEARANCE ITEMS ARE ALL SALE FINAL! Please read all descriptions for clearance items as the prices have been reduced and marked accordingly to their description and they cannot be returned. IF ITEMS ARE NEW IN PACKAGE, THEY MUST BE IN PACKAGE EXACTLY AS THEY WERE MAILED TO YOU! THEY CANNOT BE SHOVED BACK IN OR THE RETURN WILL BE REFUSED! Clearance items are all sales final. We will not be responsible for customers that do not read the description and want to return any items that were clearly marked as clearance. All photos are stock photos and the item being sold does not mean the entire set is included in the purchase. The buyer must read each description to find out the particular item being sold and its current condition. We will not be held liable for purchases where the buyer thought they were receiving the entire set in a picture, prices based on advertising websites, or descriptions based on another websites link to Swanky Outlet. Orders for Hotel Collections items might be replaced by Hudson Park as long as the color, size, and thread count are the same. Hudson Park and Hotel Collection sheets are made by the same manufacturer.
All items must be in the exact condition they were in when shipped out to you. Packages must be unopened and clothing cannot be worn, used, or laundered as well as the bedding. If purchases are returned then your credit card will be charged a 25% restocking fee for processing all returns plus original shipping cost will be deducted for items that originally shipped for free. Any items that are returned to us not in the condition as they were mailed to the buyer will not receive a refund and will be refused by SwankyOutlet.com If you purchase items from us then you must agree to our returns policy. Before an item can be returned, you must contact us via email or by messaging us at the top of the page to receive an RMA number to process your return. We are unable to process your return without an RMA number so please make sure you contact us in advance before you send back any items. All items marked (Clearance) in the title are All Sales Final. We do not accept returns on any clearance merchandise. If an item is sent to you as a customer purchase and the item is refused, the buyer will be charged the original shipping, return shipping and plus a restocking fee for when the item returns. Please do not contact us about returning a clearance item as we clearly state here that all sales are final on clearance items. If you are unsure about the condition of an item, please contact us prior to purchase. Once the item or items has been purchased and shipped then they become the sole property of the buyer. We are not responsible for those that do not read the descriptions. You must click that you have read all our terms and agreements which explain our returns policy, our conditions of merchandise, and that you will not retaliate or defame us in any way because you have buyers remorse. You cannot complete checkout unless this has been agreed to so we have it on file in case a buyer decides to open a case or file a chargeback.
Return address: Swanky Outlet 111 North Ocean Wave Drive Long Beach MS 39560
You must contact us via the contact us form on the top right of the page to get your RMA number.
We are not responsible for any purchases based on item descriptions. Each item will have a description below it which tells the condition of that particular item. We do not sell 1st quality or gift quality items on our website. We deal in overstocks, returns, and floor model shelf pulls. By purchasing from our website, the buyer agrees that they have read all terms and conditions and will not hold us liable for their failure to read any descriptions based on individual items. We do not have a wedding or gift registry for this reason. Our bedding is closeout merchandise and not brand new gift quality. We will not be responsible for grammatical errors in our listing and have the right to refuse and revoke a sale at anytime to a buyer. In the event that an item is out of inventory or not available, we will notify the buyer in writing via email for which the buyer has 48 hours before the sale will be automatically cancelled and the money refunded to buyer.
PLEASE NOTE: PURCHASES REFUSED BY THE BUYER OR UNCLAIMED BY THE BUYER HAVE 14 DAYS FROM THE TIME ITEM RETURNS TO US TO PAY OUR POSTAGE DUE FEES PLUS RESHIPPING FEES IN ORDER TO CLAIM PACKAGE. NO REFUNDS WILL BE ISSUED AFTER 14 DAYS. IF YOU PREFER A REFUND AT THIS POINT, THE POSTAGE DUE, ORIGINAL SHIPPING COST, AND RESTOCKING FEES WILL BE DEDUCTED FROM REFUND WITH NO EXCEPTIONS.
CHARGEBACKS--If you as a buyer decide to charge a chargeback for an item purchased because you have buyers remorse or did not read the description please know in advance we tag all of our items, triple check and make notes once items have been pulled from inventory, and we also keep screenshots of your order pages that we will turn in if necessary to show that you did agree to our terms and conditions in order to proceed to checkout. We do not tolerate buyer fraud or any kind of switch and bait issues. We have been doing this long enough that we will prosecute anyone who tries to defraud us with our merchandise. We want your experience to be a pleasant one, but we do have procedures and a fantastic legal team that is there when a problem does arise.
When you visit our site swankyoutlet.com or send emails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You adhere that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing and you as the customer will not provide any information sent electronically to you anywhere publicly as such information is deemed private.
Mississippi Residents are required by law to pay 7% state sales tax which will be added to your purchase.
SwankyOutlet.com may contain links to third-party web sites or resources operated and maintained by third parties, over which we have no
You agree to indemnify, defend, and hold harmless Last Season, LLC. dba SwankyOutlet.com, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account. You are agreeing to any and all of these terms once an order has been placed with our website. Any Chargebacks placed with your credit card will be the sole responsibility of the credit card owner, and Last Season, LLC. dba SwankyOutlet.com will not be held liable nor responsible for those chargebacks. If there are any malicious or faulty chargebacks against Last Season, LLC., then the appropriate authorities will be notified and any/or all damages and costs will be paid for by the card owner in and of themself. Last Season LLC. dba SwankyOutlet.com will not be held liable for any/or all these damages and/or attorney's fees. In the event that we have to call on our attorneys to dispute a purchase that was not our error, libel, slanderous or threatening to our business, or any form of buyer fraud then the buyer will be fully responsible and liable for any and all attorneys and court fees filed within the state of Mississippi.
You agree that any dispute involving our site, or resulting from use of our site or our products, will be governed by the laws of the State of Mississippi without regard to its conflict of law provisions. You agree to personal jurisdiction by and venue in the state and federal courts of the State of Mississippi.
Have a question about an order or need to contact us: please send all inquiries with your order number to: email@example.com