We Respect the Privacy of all of our customers.
Your information will not be released or sold to any third party vendors for any reason at all. We do however use mailchimp as our email provider which they will only have access to your email address to keep in our personal portfolio for our marketing purposes only. You may opt out at any time, but we recommend you don't because they have one of the most secure systems available for email support systems and being a part of our email newsletters will help you get up to date emails about upcoming sales and promotions before the general public. Please note that both the checkout process and payment process use SSL secure encryption to enhance the security of any sensitive data supplied.
Use and collection of personal information
In general you can visit our website without telling us who you are and without revealing any information about yourself. If, however, you choose to purchase any of our merchandise, sign up to our newsletter, or contact us, then you will be asked to provide certain information such as your contact information as with most online e-commerce websites. We will store this data and hold it on our computer database exclusively for our own purposes as you are our client i.e. customer, but we do not store your credit card information without your release. Our ecommerce platform as well as our inventory software, shipping software, and/or any other direct tools we use to run our successful online business will have access to your information in order for our functions to work properly. Other than these places, we will not disclose your information without your written consent unless we are responding to any issues filed by "you" the customer for example a chargeback, a review site response, a bbb response, or other place where "you" the customer initiated the information to be requested.
We may use information that you provide:
(a) To fulfill orders, respond to inquiries, and to contact you in case of any issues that may arise with your purchase.
(b) For assessment and analysis e.g. marketing, customer and product analysis, to enable us to review, develop and improve our services.
We do NOT store any credit/debit card data - Our credit cards are processed directly through Authorize.net so none of our employees ever see credit card numbers or information of our clients. All of that information is directly fed to Authorize.net for approvals. If you credit card is declined, we can guide you and try to work with you to resolve the issue, but since we do not see your credit card information, we are limited as to what we can accomplish on our end.
There is a technology called “cookies” which may be used by us to provide you with, for example, customized information from our website. A cookie is an element of data that a website can send to your browser which may then store it on your system. If you wish, you can usually adjust your browser so that your computer does not accept cookies. Please remember cookies do not contain confidential information such as your home address, telephone number or credit card details. We do not exchange cookies with any third party websites or external data suppliers.
We pride ourselves on taking all reasonable steps to protect your personal information. However, as with all online websites we cannot guarantee the security of any data that you disclose online and we will not be held liable or responsible for any breach of security unless this is due to our negligence or willful default.
Both the checkout process and payment process use SSL secure encryption to enhance the security of any sensitive data supplied. We use shopify as our hosted ecommerce platform and authorize.net as our secure online payment gateway.